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CRO Correspondence Course FAQ
What are the requirements for taking the course?
A $40 fee for materials and an application (.doc format or .PDF format) are all that's needed to start the course. In order to obtain certification however, you will need to have been a certified Range Officer in good standing for one year. You may not start the course until your one-year time requirement has been met.

I've submitted my application and course fee, what happens now?
As soon as we receive your application and have an opening in the program, you will be assigned a mentor and sent the program materials. These materials consist of the same materials you would receive in the weekend seminar, plus a special correspondence course home-study guide. However, these materials are all condensed onto a CD for use with a personal computer. If you decide you would rather have a paper copy of the program we can oblige, but please be aware there is a $10 surcharge for this, to cover the cost of printing the materials. You will also receive a welcome letter with your mentor's name and contact information listed. Once you get your materials, you will need to contact your mentor within 30 days of receiving your packet to get started, or you run the risk of being dropped from the program. In this case, refunds for the course are not given.

Why is it that I sent in my application and registration fee some time ago, but have not yet received my materials?
Due to the nature of the course, we limit the number of students each instructor can take to five at a time. NROI has 8 highly trained instructors who mentor students from coast to coast. This means the program can only take 40 students at a time. If you have not yet received your materials, it is most likely because we are waiting for an opening. Instructors are assigned in the order of applications received and we'll get you assigned to a mentor as soon as we possibly can. We want to ensure that the quality of the course is not compromised by taking on too many students at one time.

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Who do I contact if I have problems with the packet once I've received it?
Instructors do not keep an inventory of supplies on hand, so you will need to contact the NROI Coordinator at nroi@uspsa.org for questions or concerns on materials. If you misplace a workbook, or any of the other materials, there may be a small fee to replace them.

How long does it take to complete the program?
Because you work at your own pace, it's up to you. Certification could take anywhere from 3 weeks to 3 months, after you are assigned a mentor. The number of hours you are willing to dedicate to the course defines how long it will take to complete.

Is it possible to take too long to complete the program?
Because of the limited number of students we can take in the program, it is important that we keep students moving through. We won't rush you, but we do ask that you make an effort to keep working on the materials. If a period of more than 45 days has lapsed with no activity from you, you may be moved to "inactive" status to give someone else a chance. If that happens you will need to wait until your instructor has another opening before working any further on the program. Any student who does not complete the program within 6 months will be completely dropped and will need to start all over. Keep your instructor informed of what's going on with you; this is the best way to ensure you are not dropped. Please be aware that refunds are not given if you happen to be dropped due to lack of participation.

Is certification the same as if I had taken the seminar?
Yes. Because the course material and final is exactly the same, your credentials will be the same as if you had taken the weekend seminar.

What exactly is covered in this program?
This course furthers the training you received during the level I course. There is some rule review as well as in-depth exercises in Stage Design, Arbitrations, and Squadding. The challenging final requires two original courses of fire.

What do I do if I have complaints or commendations for my instructor or the program?
We are very interested in your feedback on this new program. In the back of the program workbook there is an evaluation. Please be sure to complete this form and return it to the NROI office. In addition, you may email questions, complaints, or commendations at any time to nroi@uspsa.org

Why isn't the Level I (RO) Certification course available via correspondence?
Due to the intensity of the Level I course, it is not available via mail. The NROI has a safety record that is unsurpassed, and it is felt that is in no small part thanks to the Range Officer training courses. The Level I course covers the rulebook in great detail and often serves as a great introduction to the sport for many beginners. The classroom time and group interaction is an invaluable tool that would be lost in a mail-order training course. With the advent of the new divisions and rule changes, the instructors of the NROI feel that a classroom setting is the only way to effectively teach his course.

Download CRO Correspondence course application (in .doc form)
Download CRO Correspondence course application (in Adobe PDF form)

Have a question that isn't addressed here? Email: nroi@uspsa.org